Refund Policy

Refund requests can only be handled in person at Gibtelecom’s Customer Service Centre provided the full transaction credit is available. Customers are required to bring the following information relating to the transaction:

• Transaction number
• Online Receipt
• Date & time of transaction

Gibtelecom aims to refund the full amount within 30 days. Any refund claims resulting from erroneous entries of Wi-Fi plans will not be entertained.

Gibtelecom Customer Services Gibtelecom Ltd 15/21 John Mackintosh Square PO Box 929 Gibraltar Opening hours are as follows: Monday to Friday 9:00 to 18:00 Saturday 10:00 to 13:00